Our usual response time is less than 5 minutes on chat. While on email, we review all queries within 24 to 48 hrs. (Mon–Fri).
Sometimes it takes a bit longer if we’re waiting on feedback from credit providers or bureaus, but we’re always working behind the scenes to get updates as quickly as possible.
If it’s been longer than 3 working days, feel free to give us a nudge anytime via WhatsApp on 060 080 5466!
Haven't I received feedback or an update on my matter yet?
We sincerely apologize for any delays in communication, to get a quick update feel free to check in anytime using our Client Services WhatsApp channel on 060 080 5466! ?
Many matters involve waiting on docs from credit providers, bureaus, or debt counsellors — and sometimes their response times can slow things down. But we're here to keep you informed! ?
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